Return and Refund Policy

Information on the right of withdrawal, return of goods and refund.

1. Right of withdrawal

The consumer has the right to withdraw from the distance contract within 14 days, without giving a reason for refusal.

The withdrawal period expires 14 days after the day on which you or your the specified person has received the product.

If the goods included in one order are delivered separately, the term is counted from the last day of receipt of the goods.

In order for the period of refusal to be observed, a notice of refusal is sufficient exercising the right to send before the expiry of the 14-day period.

2. How to request a return

To request a return, send a clear message to:

info@tavasrotas.com

In the application, please indicate:

• name and surname;
• order number;
• e-mail address or telephone number;
• the name of the returned product;
• the date of receipt of the goods.

You can use the following sample notification:

It is not necessary to state the reason for the return.

After receiving the application, we will send information about the return procedure and the address to which the item should be shipped.

3. Returning the product

The item must be returned without undue delay, but no later than within 14 days from the day on which the notification of the right of refusal was sent use.

For the return, you can use any delivery method convenient for you, provided that that the shipment is delivered to the address provided by us.

Please pack the product securely so that it is not damaged during transportation.

If possible, we recommend using the original packaging, but its absence is not in itself grounds for denying the right of withdrawal.

The consumer is responsible for the decrease in the value of the product if the product used more than necessary for its nature, properties and operation for inspection.

4. Return costs

If the product is returned using the right of withdrawal, the goods shipping costs back to the seller are borne by the buyer.

If received damaged, non-compliant with the terms of the contract or in error delivered product, the costs related to a justified return are covered by Tavas Rotas Offline, SIA.

5. Refund

We will refund the money without undue delay and no later than within 14 days from the day we received your notice of exercise of the right of refusal.

We reserve the right to withhold refunds until we have received them the returned product or proof that the product has been sent back, whichever occurs first.

The refund includes:

• the value of the returned item;
• original standard shipping cost if everything is returned order.

If only part of the order is returned and the rest of the goods are retained, the original shipping charge is non-refundable.

If you choose a shipping method that is more expensive than what we offer standard shipping method, additional shipping costs are not refunded.

Refunds are made with the same means of payment as used in the original transaction, unless otherwise agreed. For a refund no additional fees are charged to the buyer.

6. Exchange of goods

Goods cannot be exchanged.

If the selected product is not suitable, you can use the right of refusal, get a refund and then place a new order in the online store.

7. Damaged, inappropriate or wrongly delivered product

If you receive a damaged, incomplete, inconsistent with the terms of the contract or incorrectly delivered product, please contact us by writing to info@tavasrotas.com .

In order to evaluate the situation faster, it is advisable to add goods and photos of the detected non-compliance, as well as indicate the order number.

In the event of a non-conforming item, a solution is provided in accordance with to the applicable laws and regulations on the protection of consumer rights.

The consumer has the right to file a claim regarding the terms of the contract non-conforming product within two years from the date of delivery of the product.

8. Exceptions to the right of withdrawal

The right of refusal is not applicable in cases determined in force in existing regulatory acts such as goods made after for the individual instructions of the consumer or are clearly personalized.

The hygiene exception can be applied only in the cases provided for in the regulatory acts in cases of closed goods, which are for health protection or hygiene for reasons not suitable for return and whose protective packaging after delivery is open.

Earrings are not automatically denied return just because they are earrings. Each case is evaluated according to the condition of the item and to the applicable regulatory enactments.

9. Contact information

In case of questions about the return or refund of the product, contact us:

Tavas Rotas Offline, SIA

Registration no. 40203563908

Email: info@tavasrotas.com

Homepage: www.tavasrotas.lv