Terms of use

Rules for using the online store, placing orders and concluding a purchase contract.

Tavas Rotas operates only as an online store. Customer service, purchase of goods and receipt of orders at the legal address are not provided in person.

1. General provisions

These terms of use are determined by the online store www.tavasrotas.lv procedures for use, ordering goods, payment and concluding a purchase contract.

In the online store, you can buy jewelry, accessories and other items specified in the offer.

By placing an order, the buyer confirms that he is familiar with these terms of use and other policies published in the online store.

The purchase contract concluded between the seller and the buyer is a distance contract to which the laws of the Republic of Latvia and the European Union apply.

2. Goods and their availability

Product images and descriptions are informative. Depending on the screen settings of the device, the color of the product in real life may differ slightly from the color shown on the website.

We strive to ensure that product availability information is accurate. If after placing the order it turns out that the ordered product is not available, we will contact the buyer and offer:

• choose another product;
• receive available order parts;
• get a refund for an unavailable item.

3. Prices

All prices indicated in the online store are expressed in euros (€).

Delivery costs are not included in the price of the product, unless otherwise stated in the specific offer. The shipping fee is displayed during checkout before payment.

If an incorrect price is indicated on the website due to a technical or obvious input error, we will contact the buyer before executing the order. The buyer will be able to confirm the order at the correct price or cancel it with a refund of the payment made.

4. Placing an order

To place an order, the buyer selects the product, adds it to the cart, provides the requested contact information and delivery information, selects the delivery and payment method, and confirms the order.

The buyer is responsible for the correctness of the data specified in the order. Before confirming the order, the buyer must check the selected goods, quantity, delivery location, telephone number and email address.

After placing the order, the buyer receives an order confirmation to the specified e-mail address.

5. Payment

It is possible to pay for the order with the means of payment offered at the time of placing the order.

Payment processing is provided by the relevant payment service provider. The full data of the payment card is not stored in the systems of Tavas Rota.

The order is submitted for processing after successful payment. If the payment is not completed successfully, the execution of the order may not be initiated.

6. Delivery

Information on order processing terms, delivery times, delivery costs and free delivery conditions is available from us In the delivery policy .

Delivery times are indicative. We are not responsible for delivery partner delays caused by weather, holidays, customs procedures, force majeure or other circumstances beyond our control.

This clause does not limit the buyer's rights provided for in the applicable consumer protection laws.

7. Right of withdrawal, return of goods and refund

The consumer has the right to withdraw from the distance contract within 14 days, in the cases specified in the laws and regulations, without specifying the reason for refusal.

The procedure for exercising the right of refusal, sending back goods and refunding is described in our In the Return and Refund Policy .

These regulations do not limit the consumer's right to submit a claim for a product that does not comply with the terms of the contract.

8. Protection of personal data

Personal data is processed to ensure order fulfillment, payment processing, delivery, communication with the buyer, customer support, and fulfillment of obligations set forth in regulatory acts.

More information about the processing of personal data and the buyer's rights is available in our In the privacy policy .

9. Intellectual Property

The content published on the website, including texts, photographs, graphic materials, logos and design elements, belongs to Tavas Rotas Offline, SIA or is used with the permission of the respective rights holder.

The content of the website may not be copied, published, distributed or used for commercial purposes without prior written permission, except for the cases permitted by regulatory acts.

10. Liability

We do our best to ensure that the information published on the website is accurate and that the online store operates continuously. However, temporary technical disturbances or information inaccuracies may occur.

Tavas Rotas Offline, SIA is not responsible for losses caused by force majeure, disruption of third-party services or other circumstances beyond the reasonable control of the company.

No clause of these regulations restricts the rights granted to the consumer in regulatory acts.

11. Complaint and dispute resolution

If the buyer has a question, claim or complaint, please contact us first by writing to info@tavasrotas.com .

We will try to review the situation and find a mutually acceptable solution.

If it is not possible to reach an agreement, the consumer has the right to use the means of out-of-court dispute resolution provided for in the laws of Latvia, including turning to the Consumer Rights Protection Center, as well as defending his rights in court.

12. Changes to Terms

We may update these terms of use if the operation of the online store or applicable regulatory requirements change.

The terms that were in force at the time of placing the order are applied to the order. The new version of the rules enters into force after its publication on the website and does not affect previously concluded purchase agreements.

13. Contact information

Tavas Rotas Offline, SIA

Registration no. 40203563908

Email: info@tavasrotas.com

Phone: +371 24 827 010